Frequently Asked Questions

Find answers to the most common questions about MoreApp

What is MoreApp?

MoreApp is a form automation software. With our Platform, you can digitise all types of forms, such as inspections, work orders, checklists and more for every sector. These forms can be filled out in our App, which is available in the App Store and Google Play Store. Our forms help you optimise processes, work more efficiently and enhance collaboration in your team.

Which certifications does MoreApp have?

MoreApp is proud to be ISO 27701 and ISO 27001 certified, demonstrating our commitment to safeguarding your data and ensuring privacy compliance. This certification underscores our dedication to managing and mitigating privacy risks associated with data processing activities.

What types of forms can I create with MoreApp?

MoreApp offers a flexible and user-friendly Platform for creating and managing a wide range of digital forms. Whether you need a simple enquiry form or a detailed inspection application, the intuitive Form Builder allows you to design forms tailored to your industry needs. From work orders and workplace inspections to checklists and security assessments, users can either build custom forms or choose from a variety of ready-to-use templates. MoreApp is a valuable tool for streamlining data collection and improving operational efficiency across sectors.

In which languages does MoreApp offer support?

MoreApp offers support in English, Spanish, Dutch, German, Portuguese, French and Catalan. Our Support Team is happy to help you with your questions and provide advice.

What add-ons does MoreApp offer?

MoreApp offers various add-ons like branding and single sign-on to help you optimise your processes and integrate MoreApp with your company’s existing tools.

Can I use MoreApp offline?

Yes, all data is always stored locally on your device, so it will be available when using the app offline.

Can I integrate MoreApp with other tools?

Yes, MoreApp offers integrations such as our public API, Webhooks, and there is even more possible with automation platforms like Zapier, Make and Power Automate.

Where can I find more about the latest product updates?

On our What’s new page, we show our product roadmap and the latest updates across the Platform, App and Form Builder. You can see what we're exploring, what's in development and what's already live, so you always know what's coming next.

Can I use the API to integrate with other tools?

Yes. Our API lets you connect MoreApp with your own tools and systems. Automate data flows, push submissions to external platforms and build custom integrations. Combine the API with webhooks to send data to your endpoint in real time. The API is available on all plans.

How can I connect with my other systems?

MoreApp offers several ways to connect. Trigger workflows automatically after each submission with automation platforms like Zapier, Make and Power Automate. Integrate with Microsoft tools such as Power BI, Teams and SharePoint. Or build custom integrations with our public API and webhooks. You can also import your own data as data sources and export results with one click.

Who can use the App?

Anyone in your team you invite. The App is built for field workers such as inspectors, installers and technicians. It works on iOS, Android and any modern web browser, supports seven languages and works offline. Data is saved locally and synced automatically once you're back online.

What can I manage in the Platform?

In the Platform, you manage everything in one place. You can manage users, permissions, roles and groups, assign and pre-fill tasks, import customer or product data as data sources, review and export submissions and set up integrations. On the Forest plan, you can also manage single sign-on and branding.

Who can use the MoreApp Platform?

The Platform is designed for the people who manage your forms and data, such as account administrators. You can add multiple administrators to manage submissions, tasks, users, groups, forms, data sources, templates, webhooks and single sign-on. Every account also has one Account Owner, who is responsible for billing, account settings and email domain management.

How can I create customised reports?

Every submission can generate a PDF, Word or Excel report automatically. Customise your reports with placeholders, hidden fields and your company branding. You can use our Word and Excel integrations to create fully professional reports. Reports can be sent automatically by email with a personalised subject, body and domain.

How can I create customised forms?

With our drag-and-drop Form Builder, you can build a form in minutes. Choose from 35+ fields, such as photos, signatures, locations and pins. Use rules to show or hide fields, subforms to reuse parts of forms, and favourites to build even faster. You can also start from one of our ready-to-use templates for specific industries such as Energy & Utilities.

In which languages does MoreApp offer support?

MoreApp offers support in English, Spanish, Dutch, German, Portuguese, French and Catalan. Our Support Team is happy to help you with your questions and provide advice.

Can I use MoreApp offline?

Yes, all data is always stored locally on your device, so it will be available when using the app offline.

How to build a form with MoreApp?

MoreApp's Form Builder is easy to use and doesn't require any coding experience or skills. You can add your fields with just a click. You can choose from over 35+ fields to create your digital form, or to make it even easier by selecting a ready-to-use template in the Platform and adjusting it to your needs.

What types of forms can I create with MoreApp?

MoreApp offers a flexible and user-friendly Platform for creating and managing a wide range of digital forms. Whether you need a simple enquiry form or a detailed inspection application, the intuitive Form Builder allows you to design forms tailored to your industry needs. From work orders and workplace inspections to checklists and security assessments, users can either build custom forms or choose from a variety of ready-to-use templates. MoreApp is a valuable tool for streamlining data collection and improving operational efficiency across sectors.

What is MoreApp?

MoreApp is a form automation software. With our Platform, you can digitise all types of forms, such as inspections, work orders, checklists and more for every sector. These forms can be filled out in our App, which is available in the App Store and Google Play Store. Our forms help you optimise processes, work more efficiently and enhance collaboration in your team.

What fields can I use in the Form Builder?

Choose from over 35+ fields (like signatures, photos and pins) to create the form that meets your needs. With pre-filled fields, you make the lives of your users even easier.

How can I improve my reports?

You can customise the reports we offer with our Word and Excel integration, starting from our Branch plan to create professional reports.

Can I integrate MoreApp with other tools?

Yes, MoreApp offers integrations such as our public API, Webhooks, and there is even more possible with automation platforms like Zapier, Make and Power Automate.

Does MoreApp offer the option to move to a different plan?

Yes. You can upgrade or downgrade your plan at any time. When you upgrade, the change takes effect immediately, and you’ll see a preview of your next invoice before confirming. When you downgrade or cancel, the change takes effect from the next billing cycle.

Does MoreApp offer a free trial?

Yes. MoreApp offers a 14-day free trial that includes 75 submissions. After your trial ends, you select one of our plans: Branch, Tree or Forest. If a payment method is already on your account, the plan you selected starts automatically.

Is MoreApp available for iOS, Android and web?

Yes. MoreApp works on iOS, Android and any modern web browser. You can fill in forms with the mobile app and manage everything, including forms, users and data, via the Platform.

What is the difference between monthly and yearly billing?

With monthly billing, you pay per month and get monthly usage. With yearly billing, you pay upfront for the full year and get access to all your submissions from day one. Yearly billing also gives you one month free.

Does MoreApp have offline availability?

Yes. MoreApp is trusted by teams in construction, energy and utilities, installation and field service operations in areas with limited connectivity. Your data is saved locally and synced automatically once you're back online.

Is MoreApp suitable for enterprise organisations?

Yes. MoreApp is suitable for large organisations and enterprises. The Forest plan is designed for enterprises, with custom pricing, multiple accounts, dedicated support and advanced features like single sign-on and branding.

Does MoreApp integrate with Microsoft tools?

Yes. MoreApp integrates with Microsoft tools including Power BI, Microsoft Teams, SharePoint and Power Automate. With Power Automate, you can automate workflows, send form data to Microsoft 365 tools and keep your teams in sync without manual steps.

Does MoreApp have API documentation?

Yes. Our API documentation is well structured and easy to follow. You'll find our Developer Docs in our Help Center or under Resources. The API is available on all plans.

Can I use the API to integrate with other tools?

Yes. MoreApp offers an API (Application Programming Interface) that lets you connect MoreApp with your own tools and systems. You can automate data flows, push submissions to external platforms and build custom integrations with a low-maintenance, scalable solution.

Does MoreApp charge extra per form?

No. MoreApp does not charge per form. You can create and manage an unlimited number of forms on any plan.

Does MoreApp charge per user?

No. MoreApp does not charge per user. You can add and manage an unlimited number of users on any plan, at no extra cost.

Can I have multiple accounts for one company?

Yes. When different departments, projects or entities need a clear separation, MoreApp supports multiple accounts under one company. The Forest plan includes four accounts, with additional bundles available on request. This is particularly useful for enterprises that need structured, independent team environments.

Can I have multiple administrators?

Yes. You can add multiple account administrators to manage your account. Each administrator can manage submissions, tasks, users, groups, folders, forms, data sources, templates, webhooks and single sign-on. Every account also has one Account Owner, who is responsible for billing, account settings and email domain management.

How can I control my submission spend?

MoreApp gives you visibility into your submission usage so you can manage your costs. You can monitor your usage in your account and purchase additional submissions or submission bundles whenever you need to.

Can I buy additional submissions?

Yes. If you run out of submissions, you can purchase additional submission bundles directly in your account. We offer several bundle sizes so you only buy what you need. In the Branch and Tree plans, we charge €0,40 per extra submission. In the Forest plan, we charge €0,10 per extra submission. Your trial period is limited to 75 submissions.

What is the difference between Branch, Tree and Forest?

Branch is suited for smaller teams getting started with digital forms. Tree is designed for growing teams that need more submissions and advanced features. Forest is built for large organisations and includes custom pricing, custom legal terms, multiple accounts and dedicated support. All plans let you create unlimited forms and add unlimited users.

What plans and pricing tiers does MoreApp offer?

MoreApp offers three plans: Branch, Tree and Forest. Each plan includes a set number of submissions per month, and the number increases as you move up. With a yearly plan, all your submissions are available from day one. The Forest plan is designed for large organisations and includes custom pricing, dedicated services and multiple accounts.

What add-ons does MoreApp offer?

MoreApp offers various add-ons like branding and single sign-on to help you optimise your processes and integrate MoreApp with your company’s existing tools.

What services does MoreApp offer?

MoreApp offers the following professional services: Support Contract, Consultancy, Bootcamps and Custom Onboarding. Please get in touch with our Support Team via support@moreapp.com for more information about these services.

What payment methods does MoreApp offer?

MoreApp offers different payment methods for monthly and yearly plans. Make sure you complete all the information on the Billing page, including your credit card details. The payment methods we offer depend on the plan you are on. For monthly plans, this includes SEPA Direct Debit and credit card. For yearly plans, this includes SEPA Direct Debit, credit card and manual (Bank Transfer).

What happens if I switch plans?

With MoreApp, you can easily switch between plans based on your company's needs. When selecting a different plan, we show you a preview of your next invoice. See more details in our Help Center.

Can I carry over unused submission to the next month?

Unused submissions don’t carry over to the next month or year. If you need more submissions, you can always switch plans. Just keep in mind that any unused submissions will be lost when you make the switch.

How can I try MoreApp?

You can try out MoreApp for free for 14 days by simply signing up and getting started with our digital forms. After 14 days, your trial period ends, and you can select one of our plans on the Platform.

What different pricing plans do you offer?

Choose from flexible plans: Leaf, Branch, Tree or Forest. Each plan is designed to fit your team's size and needs. Visit our Pricing page to find your best fit.

Is VAT included in the pricing?

No, VAT (Value Added Tax) is not included in the prices shown on our website. VAT will be added during the billing process, based on your billing country and VAT number (if applicable).

What does MoreApp do in terms of data security?

At MoreApp, the security of your sensitive data is our highest priority. In order to protect your data, our Security Officers developed an Information Security Management System, an ISMS in short. The ISMS is designed based on an international standard for information security, ISO 27001. Information security is tested annually by an independent party.

Is data stored locally on mobile devices?

Yes, but the data cannot be deleted remotely. It is only encrypted if the user has chosen to encrypt their mobile drive. However, full-disk encryption is turned on by default on most modern Android and iOS devices.

Which certifications does MoreApp have?

MoreApp is proud to be ISO 27701 and ISO 27001 certified, demonstrating our commitment to safeguarding your data and ensuring privacy compliance. This certification underscores our dedication to managing and mitigating privacy risks associated with data processing activities.

Where in the EU is my data saved?

Your work is automatically saved to the cloud, and our servers are EU-based. We run on Google Cloud Platform, with a data centre in Eemshaven, the Netherlands.

What is a solution partner?

A solution partner is a registered company with experience in project management and software implementation. Solution Partners resells MoreApp licenses to customers.

What is a technical partner?

Technical Partners are registered companies with software development experience. They offer integrations and custom solutions to MoreApp customers.

What is a MoreApp partner?

Partners help businesses digitise with MoreApp forms by optimising processes, developing integrations, building forms, and referring MoreApp. We work with different types of partners: technical and solution partners.

Does MoreApp engage in any marketing initiatives?

Our team is happy to collaborate together on marketing initiatives, our partner pages and other channels. Connect with us and get in touch to see how we can team up.

Where do I apply to become a MoreApp partner?

You can either get in touch with one of our team members who can give you more personal advice or you can get in touch via this form.

What are the benefits of becoming a MoreApp partner?

Earn as you grow by expanding your business and revenue by using our network by doing what you are best at; building integrations and optimising processes.

What does it cost to become a MoreApp partner?

Becoming a MoreApp partner is free of charge. There are some requirements, though, to become a partner. You can check them via this form.

Visit our Help Center or contact the team at support@moreapp.com.

Start building your first form.