À propos
SPIE Building Solutions Zuid-West is continuously focused on innovation. From that perspective, the team started working with MoreApp to digitise processes further and improve efficiency. SPIE Building Solutions (Netherlands) is part of the SPIE Group, the independent European leader in multi-technical services for energy and communications. Within the Netherlands, SPIE provides advice and technical solutions for the design, installation and maintenance of network systems and energy, infrastructure, industrial and building installations.
Within SPIE Building Solutions in the Netherlands, around 2,300 employees support clients with maintenance, inspections and long-term asset planning. For this case, we spoke with project manager Danny van den Burg about the experience of SPIE Building Solutions Zuid-West with MoreApp. Reliable workflows align with SPIE’s focus on continuous innovation, with MoreApp helping to digitise further and improve day-to-day processes in the building-related environment.
MoreApp gives us one clear way of working. Everyone uses the same report, our customers know what to expect, and it allows us to go beyond their initial request and deliver extra value. This helps us keep our customers satisfied while also saving a significant amount of time across the team.
Danny van den Burg - Project Manager
Défi
Before implementing MoreApp, SPIE Building Solutions Zuid-West worked with a variety of customer-specific reporting formats. By standardising these into one digital workflow, reporting has become more efficient and consistent, while also creating more room to enhance the overall service offering. This approach has reduced administrative workload, improved visibility for project managers, and minimised the need for manual checks by office staff.
Solution
SPIE Building Solutions Zuid-West needed a flexible digital solution that could bring uniformity, reliability and ease of use to technicians in the field while giving management full clarity. Technicians now complete structured MoreApp forms on tablets or phones, recording inspections, locations, and photos directly on site. Submitted reports are automatically shared with planners and coordinators, reducing manual review and giving management real-time visibility. At the same time, it enables SPIE Building Solutions Zuid-West to enhance its service and better support customers by consistently delivering more value than initially requested.
Résultats
Since implementing MoreApp, SPIE Building Solutions Zuid-West has seen improvements beyond just efficiency:
- Technicians experience a smoother workflow with all necessary information in one place
- Management has full visibility over maintenance processes and outcomes
- Reports are consistently clear and professional, giving all necessary insights to stakeholders