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For field operations teams, clear and traceable information is essential for quality service. Grupo Ocean improved its control processes with MoreApp by switching from paper to digital forms. The result? Faster, and more reliable recording of thousands of quality checks each year, with full traceability and clear proof of service excellence.
More capacity to demonstrate controls and services rendered.
Annual management of services through digital forms.
Grupo Ocean is an organisation specialising in end-to-end service management for residential communities, businesses, and industrial clients. It delivers comprehensive solutions that include maintenance, repairs, and day-to-day service operations, among others. Its teams carry out inspections and a wide range of services that involve intensive field operations, making the continuous capture of accurate information essential.
Today, around 50 active users rely on digital forms to manage thousands of operations each year. Most of them work on-site at client facilities and need simple, reliable tools that allow them to record site information quickly and send it directly to the company’s back office, ensuring teams stay connected and maintenance operations run smoothly.
To guarantee service quality and maintain proper control over operations, Grupo Ocean needs to collect quality of services rendered data directly from the client sites and transfer it to the back office quickly and reliably.
For years, this process was handled on paper, making management slow and inefficient. Not only did this make it harder to track information, but it also made it difficult to clearly and consistently demonstrate the quality of the services rendered to clients.
Faced with this challenge, the organisation set out to adopt practical digital tools that could add more value to its services while making everyday work easier for its teams. The goal was not only to improve internal management, but also to leverage technology to create greater value for clients, services, and users, both internal and external.
Grupo Ocean found in MoreApp a practical and flexible platform to digitise its inspection and quality control processes. The ability to implement the tool quickly, without lengthy setup procedures, was a key factor in their choice.
In no time, the team was able to create digital forms tailored to their daily operations, such as service checklists or activity logs from field teams.
Key features making a real impact:
One of the most valuable aspects for the organisation is complete traceability. Every record provides a clear answer to what was done, where, by whom, and with evidence to prove it.
Plus, the ease of creating and adapting forms for different user profiles ensures the solution works efficiently for both field operators and back-office management and analysis teams, keeping everyone connected and operations running smoothly.
One of the most significant impacts has been the boost in the ability to demonstrate service quality. Thanks to digital forms, the organisation can now document and demonstrate 200 times more quality controls to its clients. This has made it easier to demonstrate the work carried out in the field, and allowed for more complete follow-ups with the client.
On top of that, the simplicity of the tool has made adoption by the teams much smoother. While any new technology can face initial resistance, when forms are well adapted to the user’s reality, the Platform is quickly seen as useful, practical, and easy to use, turning digital adoption into a seamless experience.
For the next steps, Grupo Ocean plans to expand its use of MoreApp to automate even more operational processes and boost operational efficiency. By harnessing the power of digitalisation, the company aims to continue creating value for both its clients and internal teams, staying ahead in delivering smarter, faster, and more reliable services.
