How SMEG-SMA optimises processes with digital forms

SMEG, or "Société Monégasque d’Électricité et de Gaz," is the principal energy supplier in Monaco. Its subsidiary, SMA, "Société Monégasque d'Assainissement," handles household waste management and the cleaning of public roads. Both companies are integral to Monaco's infrastructure, providing essential services to maintain the city's cleanliness and energy supply. SMEG and SMA are committed to a digital and technological transition to enhance their operational efficiency and service delivery.

SMEG and SMA faced the challenge of saving time during field data collection. The companies needed to collect more relevant data efficiently to create better performance indicators. The traditional method of using paper forms was time-consuming and prone to errors, requiring double-entry of data. This inefficiency hindered their ability to quickly process and utilise the data for decision-making. Additionally, the environmental impact of using paper forms was a concern for both companies, which are committed to sustainability.

SMEG and SMA adopted MoreApp’s digital forms to streamline their audits, quality controls, and checklists. These digital forms are used for various tasks, including checking facilities like street lighting and managing rubbish collection. With MoreApp, forms are filled out and sent directly from the field, eliminating the need for double-entry of data and reducing the time spent on delivering paper forms. The digital forms have fully digitised the process from data collection to management and export. MoreApp’s solution allows for easy updates to checklists and improves the overall field process.

Key solutions include:

• Digital forms for audits and quality controls
• Direct data submission from the field
• Easy updates and management of checklists
• Full digitisation of the data collection and management process

The implementation of MoreApp’s digital forms has brought significant improvements to SMEG and SMA’s workflow management. The entire process, from filling in forms to managing and exporting data, is now fully digitised, leading to substantial time savings. The companies have also reduced their paper usage, contributing to cost savings and environmental sustainability. The digital forms have met the companies' needs and allowed them to enhance their field processes by easily adding new tasks to checklists.

Key achievements include:

• Fully digitised workflow management
• Significant time savings in data collection and processing
• Reduced paper usage, leading to cost savings and environmental benefits