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From his role as contract manager, Michel Veenstra is involved in digitising various processes within team BORG, Management of Public Spaces and Buildings. This includes the implementation and purchase of software, with the goal of data-driven work. Michel has found in MoreApp the solution that increases the efficiency of activities and provides a better overview of important documents.
Impressive time saved per form.
In activities and important data.
Unnecessary time is reduced for colleagues.
Municipality Gooise Meren is actively embracing the digital revolution to enhance its operational efficiency. Michel Veenstra, as the contract manager, plays a pivotal role in this transformation. His responsibilities include digitising various processes within the team responsible for the Management of Public Spaces and Buildings. The goal is to achieve data-driven work, and MoreApp has been instrumental in this journey. MoreApp's solution has significantly increased the efficiency of activities and provided better oversight of important documents.
Municipalities often face challenges with digitisation due to complex protocols. However, Michel Veenstra has embraced the digital revolution. Initially, the digital solution was aimed at workplace inspections, but it has evolved into a comprehensive tool. The primary challenge was the lack of transparency in damage reports, especially during emergency services. Employees needed to be on standby day and night to take immediate action upon receiving reports of damage to municipal property. The absence of a streamlined process for reporting and analysing damage was a significant pain point.
MoreApp addressed these challenges by providing user-friendly digital forms for various purposes. The digital forms, initially used for workplace inspections, now serve multiple functions, including manuals and time registration. During winter, deployment forms are used for ice control. Team leaders can send tasks to field service employees, and Michel can perform analyses on deployment aspects such as manpower, time, and materials. Key features include:
The implementation of MoreApp's digital forms has yielded significant results for Municipality Gooise Meren. The most important digital form is the one for emergency notifications, which has brought more transparency to damage reports. The emergency form now includes questions about whether the damage has been reported to the NODR, providing more insight into damage compensation. The digital emergency notifications have also offered insights into unjustified emergency notifications, allowing Michel to take steps to reduce their number. Additional benefits include:
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