Logistics

German Aviation Service manages SMS processes with MoreApp

The aviation industry demands the highest precision - any deviation costs time, money, and trust. German Aviation Service (GAS) manages hundreds of processes daily with MoreApp: from training and audits to vehicle checks and supplier assessments. Nathalie Kostic, Station Manager and Quality Manager at GAS, has designed all SMS processes to be secure, paperless, and compliant.

Results and improvements

300

SMS processes

Managed daily with precision and efficiency.

180

Flight movements

Handled daily during major events.

290

Employees

Benefiting from streamlined digital processes.

About

German Aviation Service oversees numerous ground handling services at major airports such as Munich, Hamburg, and Berlin. Their own Safety Management System (SMS) covers all relevant processes, including Training on the Job and Irregularity Reports. MoreApp provides the digital foundation for this. Forms, checklists, and certificates can be seamlessly integrated into the existing system. GAS handles up to 180 flight movements a day during major events, showcasing its capability to manage complexity with clarity in a central dashboard.

Challenge

German Aviation Service faced the challenge of managing a vast number of safety and compliance processes efficiently. With the growing demands of the aviation industry and the need to integrate several dozen new hires seamlessly, GAS required a system that was easy to use and understand. The complexity of handling numerous flight movements and ensuring all processes were compliant and error-free was a significant hurdle. Traditional paper-based methods were time-consuming and prone to errors, necessitating a more robust and digital solution.

Solution

MoreApp addressed these challenges by providing a custom Safety & Compliance Management System complemented by digital forms. This system, developed by Nathalie Kostic, captures all safety-relevant processes and meets the high standards of the aviation industry. MoreApp's digital forms allow for efficient documentation of recurring inspections, such as daily vehicle checks and training certificates, completed with a few clicks and automatically saved in the Safety Management System. This integration eliminates the need for paper forms and double data entry, saving time and reducing errors.

The advantages of MoreApp include:

  • Direct recording of all relevant certificates in digital form.
  • Automatic direction of information to the correct place in the system.
  • Quick and user-friendly processing via mobile devices.
  • Task IDs ensure clear assignment and traceability.
  • Introduction without complex IT integration.
  • Significant time savings by eliminating manual processes.

Results

By connecting MoreApp with their own system, German Aviation Service has achieved centralised monitoring of all safety-relevant tasks while significantly reducing the workload for staff. The combination of their own SMS and MoreApp has brought clarity and simplicity to the daily work of over 290 employees across all locations. Each employee sees only the tasks relevant to them, and new team members can access and complete training materials via a link even before their first day of work. Vehicle inspections are completed in minutes and confirmed directly in the system. Mandatory information and changes to standard operating procedures are distributed digitally and acknowledged with a read receipt, ensuring all requirements are met.

Key achievements include:

  • Centralised monitoring of safety-relevant tasks.
  • Reduced workload and increased efficiency for staff.
  • Enhanced clarity and simplicity in daily operations.
Key features
Cross-device
Custom reports
Germany
Enterprise
Without a form-based solution like MoreApp, we could no longer meet the growing demands. Especially with several dozen new hires, we need a system that is easy to integrate and understandable for everyone.
Nathalie Kostic
Station Manager and Quality Manager, German Aviation Service

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