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Efa France uses MoreApp to manage installations, maintenance, and after-sales service in France and Europe. Digital forms enable fast reporting, better traceability, and improved customer satisfaction. In this case study, we look at how efa has improved its processes with MoreApp.
20 technicians in France and Germany use our forms on a daily basis
To create and send forms in just 10 minutes instead of wasting 2 hours
Customers receive reports immediately, ensuring their satisfaction
efa France specialises in providing solutions, subassemblies, and components for off-road mobile machinery. The company currently supplies more than 1,000 customers throughout Europe, equipping machinery for various applications, such as public works and railways. efa France supplies radio controls and anti-collision systems tailored to the different needs of its customers. With its main sites in Tours, France, and Berlin, Germany, efa centralises customised digital forms for interventions and maintenance with MoreApp. This way, they ensure speed, reliability, and traceability internally and for their customers.
efa France encountered difficulties in tracking installations and maintenance of parts throughout France and Europe before digitising their processes with MoreApp. Customers requested monthly reports, and traceability, serial number tracking, and service validation were complicated. efa therefore needed a reliable, intuitive, paperless digital solution to improve its operations and reporting and automate the traceability of its services.
efa France chose MoreApp for its digital intervention and maintenance forms, enabling real-time reporting and monitoring. The company fills out the forms on site, including photos and serial numbers. This digital SaaS solution eliminates double entry and prevents errors. The customisable forms ensure smooth operation and optimal management for effective communication between all stakeholders. Thanks to MoreApp's intuitive digital solution, efa employees no longer waste time and do not need specific coding training to use the tool to its full potential. Additionally, efa uses the Google Sheet integration to centralise all its data and automate reports, improving the efficiency of its workflows.
efa France has achieved positive results in terms of efficiency and customer satisfaction thanks to the use of MoreApp's digital forms. The company has transformed its daily maintenance and installation management. Improvements include:
These results demonstrate the value of digital service forms in reducing manual work and administrative burden, improving traceability, and optimising operations.
