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In social organisations, every minute counts. Time spent on administrative tasks takes away from support, care, and creating real impact in people’s lives. Discover in this success story how the Multiple Sclerosis Foundation was able to free up valuable time and refocus on what truly matters: people.
Less admin time for every registration.
More time freed from administrative tasks.
More users actively responding.
The Multiple Sclerosis Foundation is a social organisation dedicated to improving the quality of life for people with multiple sclerosis and their families. It offers care, rehabilitation, training, and information services across Catalonia, Spain.
Their work is rooted in continuous support, closeness, and a human-centered approach. These are values they also aim to reflect in the way they manage their internal processes.
For years, Multiple Sclerosis Foundation managed registrations, authorisations, data protection consents, and enrolment in official programs through largely manual processes. This involved printing documents, collecting signatures, scanning, filing, and constantly following up to complete required paperwork.
As online and hybrid activities became more common, processes grew more complex. PDF forms were sent back and forth by email, documents were often incomplete or left pending, and errors required extra corrections. All of this added up to a significant investment of time and effort in administrative tasks, pulling the team away from their core mission.
They needed a solution that was simple, agile, and easy to use. One that would allow them to digitise these processes without adding technical complexity or creating barriers for users or staff.
After evaluating several options, the Multiple Sclerosis Foundation chose MoreApp for its ease of use and practical approach. The tool allows the team to quickly create digital forms with electronic signatures in an intuitive and accessible way.
The process is now quick and seamless: the user receives a link, fills out and signs the form on their device, and the document is instantly saved digitally.
Collected data can also be easily exported to Excel and uploaded to the organisation’s CRM. This has made it possible to centralise information, eliminate duplication, and work with more reliable and up-to-date data, laying the foundation for future automation.
By implementing MoreApp, the Multiple Sclerosis Foundation drastically reduced administrative work and improved the experience for users and staff:
