MoreApp Privacy Policy

Last Updated: 22th of June 2020


MoreApp (hereafter: "we") processes personal data of people that use MoreApp's Services, such as the MoreApp platform, Mobile App and website. We do this in order to support our contacts as good as possible and to achieve our goals. In this Privacy Policy, we explain why and how we process your personal data.

By using MoreApp's Services you agree to this Privacy Policy. If you do not agree to this Privacy Policy, you must not use MoreApp's Services.

We do not have a Data Protection Officer (DPO), but we are happy to help you concerning your questions about data privacy. Should you have any questions or concerns, please contact us at

Who are we?

We are MoreApp. This Privacy Policy governs all data processing activities for which we are to be regarded as the Data Controller. However, in order to make it as clear as possible what personal data we process and how we deal with that personal data, we differentiate between several data processing activities.

We are located at Stationsplein 45, 3013 AK Rotterdam, The Netherlands.


Below we introduce some definitions to make a clear understanding of terms used in this Privacy Policy:

  • "MoreApp's Services" include our products, services and plug-ins, including the MoreApp platform, mobile applications, downloadable software, and websites, including, but not those created by third parties, even when they are accessed through, the MoreApp platform or mobile app.
  • "MoreApp's Public Services" are MoreApp's Services provided over the public Internet and excludes MoreApp's Services installed on private infrastructure by our clients for their use only.
  • "Personal Information" includes information that alone or when in combination with other information may be used to readily identify, contact, or locate you, such as: name, address, email address, or phone number. We do not consider Personal Information to include information that has been anonymized so that it does not allow a third party to easily identify a specific individual.
  • "Non-Personal Information" is all information other than Personal Information.
Types of data

There are several types of data that we may process through your use of MoreApp's services. It is important to distinguish between these data types, because different data types impose different requirements on processing such data for you by us.

  • Content Data - Any data that you or your users enter into MoreApp's Services that is not any other data type. Example: a user fills out a MoreApp form and submits the form.
  • Support Data - Any data that you or your users provide to us directly in the support process that is not any other data type. Example: a user creates a support ticket and enters information in that support request such as the name of a user that cannot log in to the MoreApp Service.
  • Contact Data - Data that you have provided to us in order to communicate with us. Example: your name and e-mail address that you entered upon signing up to a MoreApp account, disclosed to us by sending us an email or by raising a support ticket.
  • Feedback Data - Data that you have provided to us in order to provide feedback to us. Example: your participation in a survey or a complaint that you may have filed to us.
  • Usage Data - Data that is generated upon your use of MoreApp's Services by MoreApp's Services. Example: a log file or record containing information about login attempts by a specific user, time and location of a form submission or credit use by a user.
Roles and scope of this Privacy Policy

With regard to Content Data and Support Data, you and/or your organisation is to be regarded as the Data Controller. We are to be regarded as the Data Processor. The way in which we process these two data types on your behalf is governed in the Data Processing Addendum, which is an integral part of the End User Agreement.

With regard to Contact Data, Feedback Data and Usage Data, we are to be regarded as the Data Controller. The way in which we process these types of data is governed in this Privacy Policy. The remainder of this Privacy Policy is therefore solely considering Contact Data, Feedback Data and Usage Data.

Which personal data do we process?

Using MoreApp's Services, you can contact us, for example when you register your MoreApp account to evaluate, subscribe or obtain a license to a product or service, purchase a product or service, send us an e-mail or raise a support ticket. In such cases, we may process the following contact data:

  • Name
  • Email address
  • User name
  • Password
  • Location
  • Billing and credit card information

When you provide us with feedback, for example by means of filling out a survey or filing a complaint, we process the following feedback data:

  • Name
  • Email address
  • Any other personal data that you may provide us directly

When you use MoreApp's Services, for example by means of authoring a form on the MoreApp Platform or filling out a form on the MoreApp mobile App, we process the following usage data, depending on your permission:

  • Name
  • Email address
  • Data about your activity with regard to MoreApp's Services, such as:
    • Date and time of a form submission
    • Location of a form submission

When you receive our newsletter, we process the following personal data:

  • Name
  • Email address
  • IP address
  • Data about your activity with regard to our newsletter

When you visit our website, we process the following anonymized personal data:

  • A unique ID, to track amounts of visitors visitors
  • IP address (truncated), to determine your country or region
  • Device characteristics, like brand and model
  • Browser characteristics, like your language

Why do we process that personal data?

We process personal data for various goals:

Communicate with you

When you contact us for one of the mentioned reasons, we process your personal data in order to make contact with you and in order to maintain that contact. This allows us to contact you e.g. per email and e.g. in order to provide customer support.

Enable the provision of our services

We may use your contact data to enable the provision of our services, e.g. create your user account, process billing information, do account management or inform you about system maintenance.

Improve our products and services

When you provide us with feedback and/or by using MoreApp's Services, we process your feedback and usage data in order to maintain and improve a high level quality of our products and services, for example by means of dashboarding the use of MoreApp's services as a means of operations management and tracing trends and opportunities for improvement. We will do this based on anonymized and aggregated data as much as possible.

Research and report

By using MoreApp's services, we may process your usage data for means of research and reporting. We will only do this based on fully anonymized and aggregated data. We may share research reports with third parties, such as other users of MoreApp's Services.

Sending our newsletter and mailings

When you have or are registered to our newsletter (for example, when you are a customer), we process your personal data to send you our newsletter or other marketing or commercial email. If you no longer wish to receive such emails, you can op-out from every such email that you have received from us.

Legal grounds for processing

We process your personal data based on the following legal grounds:

  • To perform or prepare an agreement (communicate, provision of services, improve products and services)
  • A legitimate interest (direct marketing to customers)
  • Consent
  • Sensitive Data

In specific occasions, we may process sensitive personal data:

  • When you provide sensitive personal data as feedback data

We strongly discourage you to send sensitive personal data to us if this is not necessary for our processing goals.

Personal data of minors

We explicitly do not have the intention to process personal data about minors, unless they have permission from their parents or guardians. However, we cannot check if a user is a minor. We therefore advise parents and guardians to be involved in the online activities of their children, in order to prevent that personal data about minors is processed without the consent of their parents or guardians. If you are convinced that we are processing personal data about minors without proper consent, please contact us at and we will remove this information.

Automated decisions

We do not apply the principle where, based on automated data processing, decisions are made about cases that can have (considerable) implications for persons. This concerns decisions that are made by computer programmes or systems, without human intervention (such as a MoreApp employee).

Data subject rights

As a data subject, you have a number of rights regarding your personal data that we process. We will do our very best to meet these rights. To use your rights, you can contact us by sending a specific request to

  • Information and access: You have the right to see what personal data we process of you. Upon request we will also tell you how and why we have processed your personal data.
  • Rectification: You have the right to the rectification of your personal data.
  • Right to be forgotten: You have the right to have your personal data erased. A legal obligation may force us to process your personal data after all. In this case we will inform you about this in reply to your request.
  • Restriction: Are you of the opinion that we process your personal data unlawfully or incorrect? Then you can express this to restrict processing.
  • Objection: You have the right to object to the processing of your personal data. Is it for marketing purposes? Then we will stop processing your personal data as soon as possible.
  • Portability: You have the right to transfer your personal data to yourself or another party.

You can also:

  • Withdraw consent: For example for receiving our newsletter (opt-out). If you want to withdraw consent for other processing, you can contact us.
  • File a complaint: Are you of the opinion that we don't act conform the privacy law? Then we would like to hear from you. You can also file a complaint at a competent advisory authority.

To make sure that the request to access data is placed by you, we ask you to add a copy of your identification to your request. In the copy, hide your photo, MRZ (machine readable zone), passport number and citizen service number to protect your privacy. We will respond to your request as soon as possible, but in any case within 4 weeks.

Retention periods

We retain your data no longer than strictly necessary to achieve our processing goals for which we use your personal data. We will remove your personal data without delay when you choose to end your use of MoreApp's services. Back-ups, emails, and logs are retained for 30 days.

Information security

We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. The latest version of our information security policy is available from Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure.

By using MoreApp's Services or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of MoreApp's Services. If we learn of a security system's breach, we may attempt to notify you electronically by posting a notice on MoreApp's Services or sending an email to you. You may have a legal right to receive this notice in writing. To receive a free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please notify us at


When you use our website, we will only store functional/analytical cookies for Posthog that do not collect Personal Information (PII). In order to comply with this, we:

  • Process information encrypted and anonymously
  • Remove PII from PostHog events before they are stored

When using our MoreApp Platform or website, third-parties may place the following functional and analytical cookies:

Cookie Source Used in Duration Purpose
ph_phc_X_posthog Posthog Website 1 Year A unique ID that is used to generate statistical data on how the visitor uses the website
ph_current_project_name Posthog Website 1 Year Used to connect with the right Posthog project: MoreApp
ph_current_project_token Posthog Website 1 Year Used to connect with the right Posthog project: MoreApp
ph_current_instance Posthog Website 1 Year Used to connect with the right Posthog server:
__stripe_sid Stripe Platform Session Used to measure web traffic of our payment gateway
__stripe_mid Stripe Platform 1 Year Used to measure web traffic of our payment gateway
_fw_crm_v Freshworks Website & Platform 1 Year This cookie holds the tracker id Freshworks use to identify the user who is coming back on to the chat widget. It is required to enable the site to function

Sharing of personal data with third parties

We do not share your personal data with third parties, except for carrying out our services. These third parties are in fact data processors. We work, for example, with Google Cloud Platform (Eemshaven, The Netherlands) to host MoreApp's Services, MongoDB Atlas (Eemshaven, The Netherlands) for data storage and to back up MoreApp's Services, MailChimp (AWS USA) for sending our newsletter and with Freshdesk (AWS USA) to provide customer support. When you choose to use a third-party plug-in, you permit data to be shared between MoreApp's Services and the plug-in vendor. We also use Posthog to analyse product usage and improve our product. We do this only to carry out our agreement with you, for our legitimate interest or when we have your consent. These parties process personal data in accordance with the instructions of MoreApp. A legal obligation or similar disclosure, or a merger or sale of MoreApp to another company can also be a reason for us to share personal data with third parties.

Applicability of this Privacy Policy to third parties

When you navigate away from MoreApp's Services to websites or apps controlled by third parties, you leave MoreApp's Services, at which point this Privacy Policy no longer applies. You will not receive a warning when you leave MoreApp's Services. If you use third-party products available through MoreApp's Services, this Privacy Policy does not control how they collect, use, and disclose information. We recommend you to read the privacy statements of these parties before using their services.

Disclaimer to international users

By choosing to visit MoreApp's Services or otherwise providing information to us, you agree that any dispute over privacy or this Privacy Policy will be governed by Dutch law. If you are visiting from Australia and the United States or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your Personal Information to the European Union to us. By providing your Personal Information, you consent to any transfer and processing in accordance with this Policy. You also consent to the adjudication of any disputes arising in connection with us or MoreApp's Services in accordance with the End User Agreement, as applicable.

New Uses

From time to time, we may use information, including Personal Information, for new, unanticipated uses not previously disclosed in our Privacy Policy. If our information practices change regarding information previously collected, we will take reasonable efforts to provide notice and obtain consent to any such uses as required by law.

Changes to the privacy policy

We have the right to change this privacy policy. We will post any changes to this Privacy Policy on The revised version will be effective at the time it is posted. We recommend you to read this privacy policy regularly, so you stay up to date about any possible changes.

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